Business Support Assistant in Northampton at Haines Watts

Date Posted: 1/7/2020

Job Snapshot

Job Description

Business Support Assistant

We are a business advisory housing 13 specialist services with each team dedicated to offering the best possible service to owner-managed and SME businesses across the UK.

Our key to achieving this is through our knowledgeable, energetic and agile team who work hard to assist our client's businesses, helping them not only with their day-to-day business needs but also to build and deliver their business strategies, goals and ambitions.

We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve.

Position: Business Support Assistant

Location: Northampton, NN4 7YB (with some regional travel where needed)

Job Type: Full or Part-Time, Permanent

Salary: £18,000 - £22,000 per annum

About the role:

The main purpose of this role is to ensure the delivery of the business support function, primarily within our flagship Northampton office, as well as working with the rest of the business support team across the region. The ideal candidate will provide a comprehensive, efficient and a professional service, whilst being responsive and accountable to the needs of the business.

As part of a team, this role contributes to the success and smooth running of the day to day operation of our region. This includes the client and employee experience from opening the door, the meeting and conference room experience, to administrative support within the business. This role is "hands-on" and requires someone who is flexible and willing to support the growth of the business and deliver to the highest standard.

On a rare occasion, you must be able to travel by car to our other locations.

Key Responsibilities:

  • Be responsible for ensuring that the standard office procedures are applied and working effectively, as well as controlling all the internal data processing, postal and printing functions of the office
  • Make sure all queries coming into the business are handled correctly and without delay by managing the provision of professional telephone, online and face to face interaction and support
  • Complete all filing in a timely manner whether paper or cloud-based
  • Effectively manage all conference and meeting room requirements so that all requirements are met to deliver an exceptional experience
  • Be responsible for the implementation of current and new fire, health & safety requirements and ensure that periodic and regulatory compliance checks are carried out and recorded
  • Identify new opportunities (with existing or new clients) through which our team can introduce our service lines and add further value to our clients
  • Provide and accept honest feedback that will encourage continual improvement
  • Work in collaboration with the team in all activity
  • Be respectful, flexible and objective at all times

About you:

  • Past experience in a business admin role is essential, a relevant qualification would be beneficial, but not essential
  • Have a well-developed practical approach to delivering against organisational needs
  • Have excellent relationship skills plus exceptional written and oral communication skills
  • Diligent, pays attention to detail and demonstrates effective time management
  • Be achievement-focused, with the ability to work off their own initiative
  • Have the ability to motivate and positively influence colleagues, whilst understanding the need be discreet and diplomatic with sensitive information
  • Have a well-developed understanding of a service-led environment that supports multiple sectors and cultures
  • Have the proven ability to work under pressure, to deadlines and respond promptly to queries and requests
  • Proficient in Outlook, Word, Excel and PowerPoint. IRIS is advantageous, but not essential
  • Technology-focused and able to adapt to multiple or new systems
  • Ability and willingness to travel according to the needs of the region and business

What is on offer:

  • £18,000 - £22,000 per annum
  • Flexible on hours, full or part-time
  • Rewards and incentives
  • Agile working platform
  • Quarterly functions and events
  • Parking on-site
  • Friendly and inclusive working environment
  • Regular training and development