Client Services Manager in Luton at Haines Watts

Date Posted: 10/29/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Luton
  • Job Type:
  • Date Posted:
    10/29/2018

Job Description

Client Services Manager

Haines Watts is a Top 15 firm of chartered accountants who specialise in advising and supporting business owners. We support over 35,000 companies and business owners around the UK, which gives our clients access to a huge amount of business expertise and knowledge. Our fresh thinking and practical business approach underpins our values.

Position: Client Services Manager

Location: Flitwick (MK45)

Job Type: Full Time, Permanent

Salary: £30,000 - £35,000 per annum

About the role:

Haines Watts' approach is to ensure we provide our clients with the best talent for each services. That's why we structure the business to meet our clients' needs. In doing so, we have one of the country's largest teams of dedicated service charge accountants with a growing national client base and we are looking for a Client Services Manager to join our team.

We deliver a first-class service to our clients and contribute to the sector as whole while undertaking a variety of work types for our clients including; accounts preparation and certification, auditing services, taxation compliance, outsourcing solutions, reporting for trade associations and consultancy & general advice.

Key Responsibilities:

The role of Client Services Manager (Key Account Manager) will have varied disciplines for one or more key clients including preparing service charge accounts, undertaking audit assignments and managing the junior team members in order to meet the client's needs. The role will also entail involvement with practice and workflow management for the wider team.

We anticipate the role to be split 80% productive (working on key client portfolios) and 20% internal (managing workflow of whole team and reviewing processes and controls).

The ideal candidate will have an exploratory approach to working in order to identify and solve problems efficiently. Another important element to the role will be reading and interpreting leases as an additional dimension to the standard accounts preparation. Of course, training on this would be provided.

You will be required to report to and work with the board of directors.

About you:

  • AAT qualified, as a minimum, but ideally part or fully ACCA/ ACA qualified
  • Have a solid accounting experience, ideally obtained within practice
  • Knowledge of service charge accounting would be an advantage
  • Have strong management, communication and organisational skills
  • Have experience of managing and controlling workflows in a practice environment
  • Be able to confidently work alone but also be a team player
  • Have excellent time management
  • Have the ability to work under pressure, to deadlines and respond promptly to requests
  • Be proficient in Outlook and Word
  • Experience in Microsoft Excel to an advanced level

What is on offer:

  • £30,000 - £35,000 per annum
  • A fully supported training package
  • Rewards and incentives
  • Annual performance related bonus
  • Flexible benefits - self-service benefits platform
  • Quarterly functions and events
  • Parking on site
  • Friendly and inclusive working environment
  • Regular training and development